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Support

Here you will find out all the details of WP PremiumPack item assistance services.

WP PremiumPack Subscription Support information:

  • General Assistance chat covers easy technical concerns that do not include complex and long troubleshooting;
  • Technical assistance through ticket system is readily available Monday through Friday;
  • Info on item updates;
  • Concerns on functions or technical details of items;
  • Opened tickets status updates.

Things WP PremiumPack Subscription Support does not cover:

  • All things related to personalization, setup, or any demands associated with the adjustment of products.

If your question does not match our assistance policy, you will be offered a corresponding paid service.

1. Item documentation

The most frequent questions (that connect to the most popular concerns) are already answered in product documents or help section. Make sure that you refer to these sources prior to submitting a ticket. Please check if your question matches totally our support policy.

2. Whats consisted of in product support?

1. Subscription support duration

The assistance period depends on your active membership plan.

Annual Unlimited Plan
All items included in WP PremiumPack Subscription are covered by totally free assistance services that are offered 1 year from the date of purchase.

Life Time Unlimited Plan
All items consisted of in WP PremiumPack Subscription are covered by free assistance services that are provided for 1 year from the date of purchase. If required you can purchase prolonged assistance services after the expiration of the totally free support duration.
2. Ticket Response time

Response time may vary depending upon the number of active support sessions, nature of your demand, and whether a question has actually already been addressed or assistance was currently supplied. Keep in mind that technical assistance for intricate questions is offered just via the ticket system from Monday through Friday.

3. Concerns about products utilize

During your active support duration, you can get the answer to basic concerns about items or how to utilize them. For example, if you ask a concern: “How do I make my homepage appear like it was on the preview?” You might get a response in a bunch of formats including a link to an already documented reaction (e.g. in the Product paperwork or FAQs).

4. Technical concerns about products

During active support duration, you can get the answer to technical questions:

Concerns about the functions and functionalities of items
In all requests associated with this matter, you will get the answer concerning the product’s use and how to get the most out of its performances.

Aid with problems in a product
While your complimentary support duration is active you can report or talk about bugs aka minor item defects while getting support on reported bugs.

3. Whats not consisted of in product assistance?

1. Customization of items

Complimentary assistance does not include products adjustment services or any other demands targeted at extending products features or designs beyond the original set. To be able to customize any product to your particular requirements you’re welcome to get a specific service from any item’s page, or you can contact our General Assistance chat from your account to get details on modification services supplied by WP Premium Pack

2. Setup of items

All users have a various capability along with a series of software application they use for web functions. To be able to utilize all products to the full you require to have a working understanding of the software and technologies for which products were created. Complimentary support does not include assist with the installation of an item on your server or a CMS. In case you require to have your product installed you can purchase the matching service from the product’s page, or you can contact us by means of live chat to order setup service performed by WP Premium Pack.

3.Hosting, server settings or 3rd party software application

Web hosting, server environment, or any third party software-related concerns are not the areas of concern of our free assistance When any comparable questions occur, please describe your ISP, web hosting provider or software application documents to solve a problem.

4. Language of support.

At WP PremiumPack Subscription support services are supplied in English.